Applicable to all orders placed with Swissina AG (hereinafter “Swissina”) via the website swissina.online as well as by phone, email or contact form.
Note: This is an initial draft of general terms and conditions based on standard industry B2B clauses for the distribution of medical consumables. It does not replace legal advice — please have it reviewed by Swissina AG or a lawyer before publication and adapted to the actual business terms (minimum order quantities, warranty, jurisdiction, etc.).
These General Terms and Conditions apply to all orders of medical consumables placed with Swissina AG by hospitals, clinics, medical practices, pharmacies and other commercial customers. Deviating terms of the customer only become effective if Swissina has expressly agreed to them in writing.
All offers from Swissina are subject to change and non-binding unless expressly designated as binding. A contract is only concluded upon Swissina\u2019s written order confirmation or upon execution of the delivery.
All prices are quoted in Swiss francs (CHF) plus statutory VAT, unless stated otherwise. Shipping costs are shown separately as specified under “Shipping & Payment.”
Delivery within Switzerland is by post, unless otherwise agreed. Orders received before 5:00 PM are generally shipped the same day if the item is in stock. Delivery times are non-binding estimates; Swissina is not liable for delays caused by circumstances beyond its control (e.g. force majeure, transport delays).
Payment can be made by advance payment, PayPal, credit card, or — for institutions and existing customers within Switzerland — by invoice with a payment term of 7 days from the invoice date. In the event of late payment, Swissina is entitled to withhold further deliveries until outstanding amounts are settled.
Delivered goods remain the property of Swissina AG until paid in full.
Obvious defects or incorrect deliveries must be reported in writing within 5 business days of receipt of the goods. Returns require prior agreement with Swissina and must be sent to the address given on the “Shipping & Payment” page. For hygiene reasons, returns of single-use products that have already been opened or removed from their original packaging are excluded, to the extent permitted by law.
Swissina warrants that the delivered products comply with the stated specifications and applicable CE requirements. Liability for minor negligence is excluded to the extent permitted by law. The customer is solely responsible for the proper clinical use of the delivered products.
Swiss law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from or in connection with this contract is, to the extent permitted by law, the registered office of Swissina AG.
Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected. Swissina reserves the right to amend these Terms at any time, with effect for future orders.